Refund policy
Return & Refund Policy
Last updated: November 10, 2026
This Return & Refund Policy applies to orders delivered to Germany and Austria through hsbxv.shop. We aim to provide a clear, fair, and straightforward return process for all customers.
Return Window
You may request a return within 30 calendar days after the date your order is delivered.
To be eligible for a return under our voluntary return policy, your item should:
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Be in the same condition that you received it.
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Be unworn or unused where applicable.
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Have all original tags attached where applicable.
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Be in its original packaging where reasonably possible.
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Be accompanied by the receipt or proof of purchase.
These conditions do not restrict your statutory rights regarding withdrawal, defective goods, or legal guarantees.
How to Start a Return
To request a return, please contact us first at:
Email: zzz07815874103@gmail.com
Telephone: +45 40305520
Please contact us before sending your item back so that we can provide return instructions and confirm the correct return destination.
Returns should be sent to:
K-TEXT ApS
C/O Anne-Grete Hvass
Havsgårdsvej 23
2900 Hellerup
Denmark
If your return is approved under our voluntary return policy, we will provide a prepaid return shipping label. Customers will not be charged return shipping for approved returns under this policy.
Items returned without prior authorisation may not be accepted under our voluntary return policy. This does not affect any statutory consumer rights.
Damages and Issues
Please inspect your order as soon as reasonably possible after delivery.
If your item is defective, damaged, or if you receive the wrong item, please contact us promptly so that we can assess the issue and provide an appropriate solution.
Your statutory rights concerning defective or non-conforming goods remain unaffected by this policy.
Exceptions / Non-returnable Items
The following items may be excluded from our voluntary return policy where permitted by applicable law:
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Perishable goods, such as food, flowers, or plants.
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Custom-made or personalised products.
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Personal care products where applicable hygiene restrictions apply.
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Hazardous materials.
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Flammable liquids or gases.
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Sealed products that are not suitable for return for health protection or hygiene reasons once unsealed, where the legal requirements are met.
Gift cards may also be excluded from returns where legally permitted.
Sale items may be returned under the same applicable conditions as other eligible products.
Returned items that have been damaged due to misuse, improper handling, accidental damage, or normal wear and tear may not qualify for a refund under our voluntary return policy.
These exceptions do not limit statutory withdrawal rights or legal guarantees. Any statutory exception to the right of withdrawal applies only where the relevant legal requirements are met.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
If you would like a different item, the simplest option may be to return your original eligible item and place a new order.
Once your return has been approved, you may place a new order for the replacement item, subject to product availability.
Your statutory rights remain unaffected.
Order Cancellation
Orders may be cancelled before they have been dispatched by contacting us as soon as possible.
Email: zzz07815874103@gmail.com
Telephone: +45 40305520
Cancellation requests cannot be guaranteed once an order has been processed or shipped.
If you no longer wish to keep an item after shipment, you may exercise your applicable statutory withdrawal rights or return the item under this Return & Refund Policy.
European Union 14-Day Cooling-Off Period
If your order is delivered to Germany or Austria, you generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason, subject to statutory exceptions.
This statutory right is separate from our voluntary 30-day return policy.
To exercise this right:
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Contact us within the applicable 14-day period.
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Clearly state that you wish to withdraw from the purchase agreement.
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Provide your order number and product details.
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Follow the return instructions provided.
After notifying us, you must return the goods without undue delay and no later than 14 days after notifying us of your decision.
You may inspect and handle the goods to the extent necessary to establish their nature, characteristics, and functioning.
You may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the goods, subject to applicable law and provided that you were properly informed of your withdrawal rights.
The direct cost of returning goods under the statutory withdrawal right may be your responsibility where permitted by law and where you were properly informed of this before purchase.
Our prepaid return shipping label for approved voluntary returns does not limit any statutory rights or obligations. We will cover return costs where required by law or where we have agreed to do so.
Nothing in this Return & Refund Policy affects your statutory rights under applicable consumer protection laws.
Refunds
Once a returned item has been received and inspected, approved refunds under our voluntary return policy will normally be processed within 14 days after receipt and inspection.
For statutory withdrawals, refunds will be made within the period required by applicable law, normally no later than 14 days after we are informed of your decision to withdraw.
Where permitted by law, we may withhold reimbursement until we have received the returned goods or you have provided evidence of having returned them, whichever occurs first.
Approved refunds will normally be issued using the original payment method unless otherwise agreed or legally required.
If your return is approved under our voluntary return policy, you will receive a refund of the purchase price of the eligible returned item to your original payment method.
Original shipping charges are non-refundable under our voluntary return policy unless the return is due to our error, including:
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Defective items
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Damaged items
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Incorrect items received
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Products that do not conform to the purchase agreement
For statutory withdrawals, the cost of the least expensive standard delivery option offered will be refunded where required by law. Additional charges for a more expensive delivery option may not be refundable where permitted by law.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
If your refund has not appeared after the applicable processing period, please contact us at:
Email: zzz07815874103@gmail.com
We are committed to providing a fair and transparent return and refund process for all customers.
Contact Us
For questions about returns, refunds, damaged products, or order cancellations, please contact:
K-TEXT ApS
Company Registration Number (CVR): 15400692
Business Address:
C/O Anne-Grete Hvass
Havsgårdsvej 23
2900 Hellerup
Denmark
Email: zzz07815874103@gmail.com
Telephone: +45 40305520
Website: https://hsbxv.shop
Customer Support Response Time: We aim to respond to all customer enquiries within 1–2 business days.
Return Address
K-TEXT ApS
C/O Anne-Grete Hvass
Havsgårdsvej 23
2900 Hellerup
Denmark
Email: zzz07815874103@gmail.com
Telephone: +45 40305520
Please contact us before arranging any return shipment.